FAQ

Our solution will protect you wherever you are. Our packages offer a unique system equipped with various devices tailored to protect you in all circumstances. The system is based on the latest Internet and Bluetooth low energy technology as well as Smartphone technology via a centralized alarm server, and it is built in such a way that everything is taken into account. Even if there is a breakdown in the network, the system will alert the user that it is down and users can then assess their situation for their continued progress. 

There are several products which you could use separately or all together. The system collects the alarm signals from either 2SafeYou application, wearable alarm button, mounted alarm button or Bluetooth ID Cardholder. Via WiFi the signals go to the Bluetooth Receiver then to the Response center which sends them to the local guards, police or client’s response team. All this happens within seconds, saving valuable time. More importantly, if one of the local guardians accepts the alarm, other guards stop seeing the signal. The guard who accepted the message will go to investigate the matter, allowing other to continue work. Subsequently, if  none of the local guards accept the signal, it automatically goes further to police or rescue force or etc. 

Also, the lone-worker mode which sends automatic notifications every 5 minutes (for example). When on duty, the lone-worker clicks on the notification, acknowledging it. Therefore,  if the lone-worker misses the notification, an automatic signal immediately goes to the Response center.

Download the 2Safeyou Alarm App from the App Store & Google Play 

There are several useful features which can increase staff safety at work. Those are:

Panic button

Works when the phone is online and the app is running on the background. Panic button sends the signal to the response center and informs the guards about the situation. 

Lone-worker mode

Self test

First and foremost, job description allows a lone-worker to add a message when switching on the lone-worker mode. When the alarm signal goes to the response team, location data and job description text goes with it. 

Physical devices charge data

The Bluetooth ID Cardholder functions as a regular cardholder, whereby standard ID cards and Access Control cards can be inserted.

However, the built-in wireless Bluetooth unit combined with a panic button on the back of the badge allows discreet panic alerting and positioning.

First and foremost the receiver is one of the key elements of our solution. It has a very important function of monitoring alarms. This is exactly why we mount them around the buildings and connected to the LAN or WiFi usb dongle so we can monitor it all the time. When the alarm is being raised via panic buttons, it transmits the alarm further to where the customer requires it to be sent.

Another very important function is the device positioning. This precise feature helps to position the panic button or the ID Cardholder or another ZONITH devices indoors or outdoors. So its very important for alarm handling and overall institution or company security. Also they are deliberately white and square so they fit into most offices. They are normally mounted on the ceilings or on walls, and they have a shape just like a regular WiFi router. This is intentionally made so it doesn’t look like a safety device.

Each Bluetooth Receiver connects to the building’s network via LAN cables or company WiFi and sends its data to the ZONITH server software packages.

In the app interface the user can change the alarm sound. Also the user can change the signal scheme: one click and two clicks, long click and so on. 

The ZONITH Bluetooth IO Module is being used for monitoring digital alarm input signals from 3rd party alarm panels and technical installations such as PIR sensors, door lock alarms, CCTV camera alarms, access control systems, temperature alerts etc.

Any alarm with an “open/close” function can be interfaced to the IO Module.

The alarm signals are wirelessly transmitted to the ZONITH Bluetooth Receiver and from there passed over to the ZONITH Alarm handling platform from where the security or maintenance staff can be called in automatically.

Misuse of the system, warnings and sounds.

My Smartphone produces ‘Beep Beep” sound. If the smartphone loses internet connection, the icon on the top turns red and the app starts producing “beep beep” sounds. You must check your internet connection.

How do you know how much power is on the ID Cardholder? You can see that on the top of the app beside the Cardholder icon.

Your Smartphone can no longer “see” the ID Cardholder, it produces “beep beep” and the ID Cardholder icon turns gray. The phone will continuously make sounds until it is in the range of the ID Cardholder. You can pause the ID Cardholder if you have forgotten to bring it with you. Remember to switch it on again when you have the ID Cardholder.

Why could the smartphone lose contact with the ID Cardholder? The smartphone can lose contact with the ID Cardholder for 3 reasons. 1) the ID card holder is more than 10 meters away from the phone. 2) the ID Card Holder has run out of power. 3) the Bluetooth connection is off on your smartphone.

I do a self-test and press the ID Cardholder’s panic button, but nothing happens. Make sure that the ID Cardholder is not paused and is connected. If it doesn’t work the same, look in the app’s menu for the ID Cardholder and make sure that the right one is connected to your smartphone.

I have clicked several times on the Panic button on the ID Cardholder but there was only 1 alarm signal? Once you have pressed alarm, the devices are in Alarm mode and you cannot make more alarms for 2 minutes

Do I have to pair the ID Cardholder with my Smartphone like all other devices? No, you only have to pair it in the App.

I do a self test and the alarm comes through but doesn’t show any address? You may have switched off GPS or you are indoors where the Smartphone does not have GPS coverage.

The 2SafeYou System is connected to Jyske Kontrolcentral, which, in case of alarm, notifies the authorities, who comes to your rescue.

Mountable button can be set by the customer team. There is no need for installators to come to the spot.

Following the instruction, the system can be settles very easily. The receiver msut be connected to LAN or WiFi (via WiFi dongle), to the power socket and to the application. Customer can add ID cardholder by pairing with app or Receiver. Also, customer can add wearable panic button by pairing it with the app.

Following the instruction will make the installation very simple. BT Receiver must be connected to LAN or power socket and WiFi dongle.

A customer can adjust the options. There are several types of the response teams, the local guards, the rescue group, the nurses, the police, the firefighters etc.